Customer stories
with Platform24

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Region Norrbotten took help from Platform24 to create an integrated digital entrance to healthcare. The solution is called Digital and involves a smoother patient journey, appreciated by both patients and staff.


  • Regional health system
  • Digital Front Door
  • Care in rural areas

Västernorrland region enlisted the help of Platform24 to provide its residents with a central digital front door to health care as a complement to contact via telephone alone. In connection with that, HC Centrum in Sundsvall has had the opportunity to offer over 13,000 registered patients a digital entrance directly to the healthcare center.

  • Digital entrance
  • More efficient workflow
  • Regional healthcare system

To save both patients’ and doctors’ time, Capio implemented a digital entrance for patient questions, consultations, and post-surgery video calls. Positive effects are already noted. Patients appreciate saving time traveling, and doctors express feeling less time-pressured, knowing their patient meetings are always conducted within the booked time slot.

  • Flexible consultation process
  • Efficiency for doctors
  • Digital Entrance

Folktandvården, public dental care, in Luleå embarked on a journey to enhance patient reception and accessibility.

  • Prioritise urgent cases efficiently
  • Improved the patient care approach
  • Provide immediate feedback and further assistance

Chosen by 50+ customers

During this period, we had more options available. We helped more people without having to increase staff while maintaining a nice working environment, with terrific patient contact

Pia Näsvall
Chief Physician at Region Norrbotten

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Nurse efficiency in digital consultations vs. physical ones

up to 25%

Of the patients receive help without manual handling