Insurance Companies
Less administration and faster care guided by digital triage.
Lower claims costs, shorter waiting times, and a more personalised experience
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Enabling insured customers to receive the right level of care
Our CE-marked triage guides insured customers quickly to the right level of care — whether that means a physiotherapist for musculoskeletal complaints, self-care advice for a skin condition, or support within mental health.
By directing patients to the appropriate professional from the start, we help reduce unnecessary specialist referrals and support more cost-effective claims management. -
Self-service and fulfilled care guarantee
With our solution, your customers get a single digital entry point. They can initiate their case, complete a digital triage, and manage their booking seamlessly. Via Front Door Connect, the insurance company can integrate our triage with their own app.
Our automated assessment ensures patients receive prompt help — while verifying that insurance criteria are met from the start. -
Resource utilisation and proactive insights
With our solution, many initial assessments can take place digitally, reducing the burden on staff and freeing up time for cases that require personal attention.
Our platform creates structured insights into claim types and patient flows, enabling you to continuously improve outcomes and minimize patient risk. -
Automated flows with claim numbers
To create a cohesive journey, our platform can be integrated with your own systems and external partners. When you handle claim numbers in parallel with personal identity numbers, information can flow between triage, care coordination, and claims management with minimal manual processing.
The integrations contribute to a transparent flow of information between medical assessment and claims handling. This reduces the administrative burden and facilitates a faster process from registration to completed treatment.
“We see that digital triage and care pathways not only create a better patient experience, but also make care more cost-effective and accessible. By combining digital guidance with access to a strong physical network, we can offer one of the market’s most seamless health insurance solutions.”
– Emma Hultgren, Chief Claims Officer, Euro Accident
Questions
Here you will find answers to some of the most common questions. Feel free to contact us if you have more.
The platform can handle both personal identity numbers and claim numbers to support the linking of medical data to the insurance case. This enables information transfer between the insurance system and the care provider.
Yes. Integrations with the insurance company’s membership register allow the system to verify the scope of the insurance early in the flow. This reduces the risk of care interventions being initiated for cases not covered by the insurance.
The platform can be customised according to the customer’s insurance plan. This means that relevant services and care providers are presented, creating conditions for a personalised customer experience without unnecessary noise.
The system assesses the patient’s care needs based on medical protocols. This assessment is then combined with your business rules to guide the customer to an appropriate care level or profession. Early identification of cases that can be handled via self-care advice or with a physiotherapist, for example, creates conditions for avoiding costs for specialist appointments that are not medically justified.
Since the guidance is flexible within the scope of what the platform supports, you can adapt the rules to your specific care offering and change them over time as conditions shift.
Yes. The platform is built with integrations in mind. We support integrations with industry-specific systems such as Kuralink, as well as external booking support and digital care providers. This contributes to a cohesive care journey where relevant information follows the patient from the first digital assessment to the booking of a physical or digital care appointment.