Consultation
Efficient communication and nurturing of meaningful relationships between caregivers and patients
Enhancing physical care
with digital efficiency
Healthcare technology has transformed how we access and manage medical care. Yet, the personal touch and intuitive understanding provided by in-person interactions remain unmatched. With Consultations you can boost convenience, efficiency and prioritise impactful physical care.
Build relationships
At the core of healthcare, building robust patient-caregiver relationships thrives on effective communication. Our solution redefines interaction, offering efficient channels for seamless connection. Real-time updates, secure messaging, and easy information sharing converge to create a collaborative environment.
Collaborate
Caregivers can also invite other clinicians to participate in meetings, e.g., second opinions, both together with the patient or without. In these meetings, the invited guest can have the opportunity to access patient information and medical records.
Enhancing care through connectivity
Our Consultations feature not only facilitates efficient communication but also nurtures meaningful relationships between caregivers and patients, resulting in improved healthcare experiences.
Building ongoing relationships: For scenarios like pregnancy and mental health, where patients need continuous support, the care provider is just a click away, eliminating the need to book entire visits. This convenience fosters a sense of closeness and accessibility between patients and healthcare providers.
Flexible communication: Our Consultations tool serves various communication needs, whether ad hoc or as part of a structured care plan. This adaptability ensures that the platform seamlessly integrates into diverse healthcare workflows.
Promoting medical compliance: Patients can benefit from automatic reminders, enhancing medical compliance. For instance, medication reminders can significantly improve adherence to treatment regimens, leading to better health outcomes.
Customer-centric evolution: We place a strong emphasis on customer feedback and continuously evolve to meet the evolving needs of end-users. Your input drives our platform’s enhancements, ensuring it remains aligned with your expectations.
Comprehensive communication options: Our Consultations feature supports various modes of communication, including audio, video, and chat, offering flexibility to meet different patient and caregiver preferences.
Versatile use cases for Consultation
Drop-in
Replace the unorganised phone queues with a prioritized and efficient system.
Patients seeking immediate assistance are directed to a sorted queue that ensures those in the most urgent need receive help first. This approach allows multiple patients to be managed simultaneously. Apart from the orderly prioritisation of cases, it offers an invaluable learning loop for healthcare professionals who can receive immediate feedback, enabling continuous improvement in patient care.
Scheduled digital appointments
With the capability for scheduled digital appointments, healthcare staff can effectively work remotely, providing a convenient and time-saving solution for patients.
This feature is particularly advantageous for individuals in rural areas who may have limited access to in-person healthcare services. It not only improves accessibility but also enhances the overall efficiency of healthcare delivery.
Collaboration tools
After a consultation is completed, creating confirmations with references to the visit becomes a seamless process. Responsibility can be smoothly transferred to a doctor, streamlining the workflow.
Based on this, the subsequent stages of care can be performed with increased efficiency.
These tools also facilitate collaboration with specialists even before a consultation is initiated, potentially allowing for the avoidance of unnecessary visits and optimising resource utilisation.
Asynchronous tools
Asynchronous tools offer the possibility of maintaining an ongoing patient-provider relationship, ideal for scenarios like pregnancy or mental health.
Patients can easily reach out to their healthcare providers with a simple click, eliminating the need to book full appointments for minor inquiries.
When integrated as part of a comprehensive care plan (learn more about Pathways), these tools become an invaluable component. They also provide the option to send automatic reminders, such as medication alerts, promoting medical compliance and patient well-being.