Securely connecting patients with their care providers and facilitating collaboration between clinicians.
Our consultation products enable both patients and care providers to initiate communications. Care planners can also access dialogue modules to discuss treatment options with patients or to check in with those enrolled in remote monitoring programs.
With Workspace, the clinician workday is made easier.
Providing a clear overview of relevant appointments, with both patients and colleagues.
Ongoing and scheduled appointments are all presented as a queue.
A virtual space where patients sign in prior to being received by a practitioner, notifying the clinician that they are ready.
The patient is then free to close the “waiting room” and will get a notification when the clinician starts the meeting.
The caregiver can assign clinical users that have access to care units and control what information they can access.
Access control is critical for medicolegal compliance and ensuring patient integrity.
To reduce the time spent on admin, the symptom interview performed by a bot prior to the appointment with a clinician. The responses are collected and automatically compiled into a medical note. The format is EHR ready and can be viewed and edited by the clinician.
The is easily transferred to the EHR by the clinician, or seamlessly so through an integration.
Flags are alerts triggered by alarming responses to a medical questionnaire. When triggered, the practitioner is notified that important information has been gathered in the interview which improves both quality and efficiency.
We currently offer 40+ flags (such as increased suicide risk, specific diagnoses, or alarming symptoms.
Allowing clinicians and patients to interact by sending messages to each other and attaching files.
Caregivers can create custom phrases to be sent out automatically, speeding up the chat about 10x. It also results in higher quality, as clinicians can prepare and reuse nuanced phrases to their liking.
Connecting the patient and the caregiver through audio and video calls.
Shows a list of tasks. The tasks can be created automatically based on customisable rules (e.g. attest a reported patient value) or manually (e.g. a doctor creating a task for a secretary to send a referral).
Tasks can be assigned to either roles or specific individuals.
Stalled tasks can be snoozed and hidden until possible to complete, to keep the list easy to overview and navigate.
Allowing clinicians to easily report irregularities or send feedback on the system and content. Reporting can be done during or after appointments.
All users are able to report irregularities, but only designated individuals can see and manage them.
Based on the feedback, we continuously improve and develop the platform and services.
Create your preferred structure and naming for medical notes. With this feature you can make sure the notes are added to the journal in a structured manner, and that everyone is following the same principles.
The notes can be free text or include ICD-codes. With the codes, it is easy to get an overview and it also enables automatic transfer to EHR (requires Connect product EHR integration)
Transfer an appointment to another role or practitioner before or during a during a consultation.
Use case
A typical use case would be that a is nurse assigned to an appointment and realises that a doctor is needed. If both the patient and the doctor are available, the appointment can immediately be handed over to the doctor, who continues the consultation
Allowing a practitioner to go through the triage flow on behalf of a patient over the phone by using the same logics as the digital triage. The outcomes and recommendations are the same, regardless of channel.
After performing the triage, an automatic journal note is created, based on the patients answers.
Benefits with our Assisted Triage solution
Engage in a colleague chat to seek patient advice, with the option to invite clinicians both within and outside of your care unit. The patient’s information is accessible to all clinicians on the platform, streamlining the review process. Additionally, chat history is stored for future reference.
Use case
This feature is commonly utilised in primary care to consult with specialist care.
Collaborate with colleagues by inviting them to join an ongoing patient dialogue. In addition to accessing the patient chat, participating clinicians can also access an internal chat linked to the patient appointment. This internal chat enables clinicians to have a separate discussion among themselves without the patient’s involvement.
A “shared phrase library” supplements the individual phrases created by clinicians with commonly used phrases by the entire care unit.
By providing all clinicians with access to the same set of phrases, appointments can be conducted more efficiently, while patient interactions can become more consistent and streamlined.
For example, clinicians can be prompted to use specific phrases when ending appointments and confirming that the patient is ready to log off.
Easily schedule, invite, and host appointments or group meetings involving multiple clinicians and/or patients.
Use cases:
Share your screen with patients or colleagues
Screen sharing is particularly useful for educating the patients.
This could be psychologist demonstrating an exercise or a doctor providing instructions on how to take a specific medication.
Screen sharing offers significant value during medical meetings and conferences, as it ensures that clinicians are viewing the same material at the same time.
Presenters can also highlight key points and provide visual aids, enhancing the learning experience for all attendees.