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Securely connecting patients with their care providers and facilitating collaboration between clinicians.

Efficient patinet-caregiver interactions

Our consultation products enable both patients and care providers to initiate communications. Care planners can also access dialogue modules to discuss treatment options with patients or to check in with those enrolled in remote monitoring programs.  

Benefits of virtual visits
through Consultation

  • Patient experience and availability
    Virtual consultations increase availability outside of regular office hours and better facilitate continuity of care. Personal doctors are only a few clicks away, and both patients and doctors have full access to past communications. Additionally, our platform makes it easy and convenient to involve a third party, such as a relative or an interpreter. 
  • Cost savings
    Partly automated chats provide healthcare practitioners with more efficient communication tools, reducing administrative workload and saving time.
  • Medical safety
    Consultation modules help ensure compliance to treatment guidelines by alerting clinicians in cases of dangerous symptom combinations. Additionally, practitioners can easily consult peers, quickly report health irregularities, and offer increased transparency for patients. 
  • Staff satisfaction
    The majority (98%) of healthcare professionals are highly satisfied using virtual consultations through Platform24. The reduced administrative workload and intuitive onboarding process make consulting virtually a more enjoyable and efficient experience.

Appointment management and access control

With Workspace, the clinician workday is made easier.

Practitioner ledger

Providing a clear overview of relevant appointments, with both patients and colleagues.
Ongoing and scheduled appointments are all presented as a queue.

Waiting room

A virtual space where patients sign in prior to being received by a practitioner, notifying the clinician that they are ready.
The patient is then free to close the “waiting room” and will get a notification when the clinician starts the meeting.

Access control

The caregiver can assign clinical users that have access to care units and control what information they can access.
Access control is critical for medicolegal compliance and ensuring patient integrity.

Clinician support

Automatic notes

To reduce the time spent on admin, the symptom interview performed by a bot prior to the appointment with a clinician. The responses are collected and automatically compiled into a medical note. The format is EHR ready and can be viewed and edited by the clinician.
The is easily transferred to the EHR by the clinician, or seamlessly so through an integration.


Flags are alerts triggered by alarming responses to a medical questionnaire. When triggered, the practitioner is notified that important information has been gathered in the interview which improves both quality and efficiency.
We currently offer 40+ flags (such as increased suicide risk, specific diagnoses, or alarming symptoms.

Text and attachments

Allowing clinicians and patients to interact by sending messages to each other and attaching files.

Patient benefits

  • Conversation is available to the patient after the appointment
  • Allowing synchronous consultations over long periods of time

Caregiver benefits

  • Overview of previous discussions
  • Easier errands hand-over between clinicians
  • Get confirmation that patient has seen messages

Individual phrase library

Caregivers can create custom phrases to be sent out automatically, speeding up the chat about 10x. It also results in higher quality, as clinicians can prepare and reuse nuanced phrases to their liking.

Two-party audio and video appointments

Connecting the patient and the caregiver through audio and video calls.

  • Scheduled or ad-hoc: Calls can be scheduled in advance or initiated ad hoc from an ongoing chat session
  • Timelogged: Audio/Video sessions are timelogged, making it easy to see when a video call occurred and how long it lasted
  • Auto-check: Allow patients to check their audio/video equipment prior to the call. This makes appointments run smoother and increases practitioner satisfaction.

Clinician administration

Task manager – to-do’s for practitioners

Shows a list of tasks. The tasks can be created automatically based on customisable rules (e.g. attest a reported patient value) or manually (e.g. a doctor creating a task for a secretary to send a referral).
Tasks can be assigned to either roles or specific individuals.
Stalled tasks can be snoozed and hidden until possible to complete, to keep the list easy to overview and navigate.

Instant feedback – suggestions and irregularities

Allowing clinicians to easily report irregularities or send feedback on the system and content. Reporting can be done during or after appointments.
All users are able to report irregularities, but only designated individuals can see and manage them.
Based on the feedback, we continuously improve and develop the platform and services.

Structured field for medical notes

Create your preferred structure and naming for medical notes. With this feature you can make sure the notes are added to the journal in a structured manner, and that everyone is following the same principles.
The notes can be free text or include ICD-codes. With the codes, it is easy to get an overview and it also enables automatic transfer to EHR (requires Connect product EHR integration)

Handover functionalities

Transfer an appointment to another role or practitioner before or during a during a consultation.

Use case
A typical use case would be that a is nurse assigned to an appointment and realises that a doctor is needed. If both the patient and the doctor are available, the appointment can immediately be handed over to the doctor, who continues the consultation

Manual triage on behalf of a patient

Assisted Triage

Allowing a practitioner to go through the triage flow on behalf of a patient over the phone by using the same logics as the digital triage. The outcomes and recommendations are the same, regardless of channel.

After performing the triage, an automatic journal note is created, based on the patients answers.

Benefits with our Assisted Triage solution

  • Consistency: all patients get the same experience and outcomes, regardless of channel used
  • Efficiency: EHR notes are automatically generated and can be transferred seamlessly
  • Medically safe: Support for quickly identifying acute cases and a secure way to facilitate training of staff

Collaborate with your colleagues

Collaborative Consultation

Engage in a colleague chat to seek patient advice, with the option to invite clinicians both within and outside of your care unit. The patient’s information is accessible to all clinicians on the platform, streamlining the review process. Additionally, chat history is stored for future reference.

Use case
This feature is commonly utilised in primary care to consult with specialist care.


Group Chat with Patient and Clinicians

Collaborate with colleagues by inviting them to join an ongoing patient dialogue. In addition to accessing the patient chat, participating clinicians can also access an internal chat linked to the patient appointment. This internal chat enables clinicians to have a separate discussion among themselves without the patient’s involvement.

Shared phrase library

A “shared phrase library” supplements the individual phrases created by clinicians with commonly used phrases by the entire care unit.

By providing all clinicians with access to the same set of phrases, appointments can be conducted more efficiently, while patient interactions can become more consistent and streamlined.

For example, clinicians can be prompted to use specific phrases when ending appointments and confirming that the patient is ready to log off.

Multi-party video consultations

Easily schedule, invite, and host appointments or group meetings involving multiple clinicians and/or patients.

Use cases:

  • Multiple clinicians having an internal session (e.g. Internal education or medical conference)
  • Multi-competence patient appointment (e.g. Primary and specialist care joining a session together)
  • Guest participation in patient appointments (e.g. Required to include a parent, other relative or a translator)

Sharing your screen

Share your screen with patients or colleagues

Sharing with patients

Screen sharing is particularly useful for educating the patients.
This could be psychologist demonstrating an exercise or a doctor providing instructions on how to take a specific medication.

Sharing with colleagues

Screen sharing offers significant value during medical meetings and conferences, as it ensures that clinicians are viewing the same material at the same time.

Presenters can also highlight key points and provide visual aids, enhancing the learning experience for all attendees.