Specialist Care
Specialist care provides advanced medical care and expertise in specific medical disciplines, often requiring referrals from primary care providers or other healthcare specialists. Specialised practitioners recommend and perform treatments or surgeries to improve immediate and long-term outcomes for a specific condition or injury.
Challenge
The structure of healthcare services varies significantly across countries and healthcare systems. However, certain recurring themes emerge as common challenges faced by specialist care providers in their daily operations.
Limited access to specialised services
Patients may face challenges in accessing specialised medical services due to limited availability in certain regions or long waiting times for appointments. This can result in delayed diagnosis and treatment, impacting patient outcomes.
Care coordination and referral processes
Coordinating care among different specialists and healthcare settings can be complex. Ensuring seamless communication, timely referrals, and effective information exchange is crucial for providing comprehensive and coordinated specialised care.
Availability of expertise and workforce shortages
Certain disciplines and geographical areas face shortages of specialised healthcare professionals, leading to difficulties in meeting the demands. This results in longer wait times and challenges in delivering timely and accessible specialised services.
Treatment complexity
Specialised treatments often involve intricate procedures with complex treatment plans which require both complete understanding and full adherence from patients.
Patient follow-up and monitoring
Effective post-treatment care and long-term monitoring of patients with complex conditions can be demanding and have an impact on both patient outcomes and recovery.
Platform24 solutions
for Specialist Care
Platform24 can effectively address the challenges within specialist care by leveraging digital health technologies and offering a comprehensive suite of services:
Limited access to specialised services
Our Front door solution enables easier access to specialised medical services. By providing convenient online appointment scheduling it helps reduce waiting times and ensures timely access to specialised care.
Treatment complexity
Our Pathways solution was designed to address the intricate nature of specialised treatments. Pathways aids healthcare providers in creating and managing detailed care plans, offering streamlined workflows and task automation, which ensures better adherence to complex treatment plans.
Patient follow-up and monitoring
Pathways by Platform24 is tailored for effective pre-and post-treatment care and continuous patient monitoring in specialised settings. Offering remote patient monitoring and automated follow-up protocols, it allows healthcare providers to remotely track patient progress, ensuring timely interventions and personalised care plans for improved patient outcomes and recovery.
Care coordination and referral processes
Our Consultation product facilitates seamless communication and information exchange between different specialists and healthcare providers. Through a shared database and features like chat and video consultation, practitioners can efficiently collaborate.
Availability of expertise and workforce shortages
The Self Service and Triage capabilities automate time-consuming processes, optimising the utilisation of expertise within specialist care settings. By streamlining administrative tasks and improving workflow efficiency, it enables healthcare professionals to manage larger patient volumes and address workforce shortages more effectively.
Complex and time-consuming tasks made easy and efficient
With Platform24, specialist care providers can embrace a digital-first model, which enhances patient access, care coordination, and utilisation of expertise, ultimately improving the overall specialised care experience and patient outcomes within the outpatient setting.
