Through our self-service and automation support, patients gain control over their own care journeys, and providers save precious time and staff resources.
By leveraging our self-service and automation support tools, patients can take an active role in managing their care journeys, while healthcare providers can optimize their resources and streamline their workflows.
With our self-service platform, patients can access their health information, schedule appointments, request prescription refills, and receive reminders and notifications all from the comfort of their own homes. This helps to reduce wait times and administrative burden on providers, freeing up valuable time for more complex patient care needs.
In addition, our automation tools can help to automate routine administrative tasks such as appointment reminders, billing and claims processing, and prescription management. This allows providers to spend more time with patients, providing personalized care and treatment, rather than being bogged down with administrative tasks.
Our algorithm is based on established national triage protocols and is constantly evolving and improving.
We understand that different businesses have unique requirements when it comes to medical questionnaires and triaging tools. That’s why we offer both standardized and medically validated content that adheres to national protocols, as well as the flexibility to customize or create your own forms to meet your specific needs.
Booking offers powerful tagging of time slots, for patient autonomy and engagement. This while still retaining medical priority and operational efficiency. The booking engine facilitates clinicians wanting to schedule an appointment through booking tickets, giving the patient flexibility within the criteria defined by the clinician.
Patient-initiated bookings
Patients can book both physical and virtual visits. Available time slots are filled by appropriate patient groups based on:
Clinician-initiated bookings
Clinicians can book patients in two ways:
Patient re-booking
With Patient re-booking, patients can cancel and/or re-book appointments themselves through the front door. This will save the care provider administrative time and reduce the risk of no-shows. The re-booking rule engine is fully configurable.
Built-in booking calendar
As part of “Workspace”, the built in booking calendar allows clinicians and administrators to register and set up time slots.
The scheduling tool allows to:
Save time by sending medical questionnaires before or during an appointment,letting the patient answer the questions independently.
The responses from the questionnaire are automatically summarised as a medical note and easy for the clinician to review.
The medical base library consists of medical questionnaires and admin chat questionnaires and include:
Auto-generated medical history note
The responses to the medical questionnaires are assembled and automatically generate a medical history note, before or during the appointment, depending on when the questionnaire is initiated.
Guide the patient to the right care level
Triage gives an automatic and medically safe recommendation based on the stated primary symptoms. By removing manual work, the clinicians can focus on spending time with patients in need of an appointment.
With automatic triage, all patients receive a consistent and unbiased assessment, with exceptional adherence to medical guidelines (96% compared to regular 55%)
Features included:
How it works
The recommended medical content used is covering all common conditions
Get even more questionnaires and the ability to order bespoke questionnaires, based on your needs.This library expands with time and MQ+ grants access to all future standard questionnaires.
Medical Questionnaires+ also enable usage of recurring medical questionnaires.
Medical Questionnaires
Admin chat Questionnaires
Improved resource utilisation through smarter matching of supply and demand:
Both the waiting time rule and the care level are defined by the urgency.
After a set time, the patient is escalated to queues at collaborating care units or to specialists.
With several parallel queues, the capacity is increased which reduces waiting time.
Get full control of your medical content
Allowing you to control the questions, logics, medical outputs and recommendations given to the patient. Content Studio is part of the MDR product Triage24.
As a Medical Content Developer you can