Regions
Create a unified digital entry to the entire region’s healthcare offering. For more equitable access to care and a sustainable working environment.
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Access to the entire region’s offering
The platform makes it possible to gather a region’s healthcare offering in a shared digital entry. The platform creates more equitable care meaning that care is accessible online regardless of where you live and geographical distances.
The platform guides the patient to the appropriate level of care, supporting the patient journey. At the same time, we help regions to direct resources where they are needed most. -
Integrations and automated security
The platform communicates with existing medical record systems such as Cambio Cosmic. This reduces the need for double documentation and facilitates the flow of information between different units.
We handle protected identities, guardians and permissions automatically. These integrations help reduce the risk of manual errors and support proper data handling. -
Medical safety based on guidelines
Triage and referrals are governed by medical protocols. The triage system is traceable and therefore available for auditing. It is also possible to adapt the triage to local or regional needs.
Our triage prioritisation is based on medical protocols, creating a clear process for both patients and staff on which cases to treat first. Automated flows can be designed to ensure each case reaches the relevant professional. -
An attractive working environment for healthcare professionals
Digital solutions make it possible to alternate between physical meetings and remote work, which can facilitate recruitment and workforce planning.
A more flexible working day can help reduce stress and give staff the time to focus on their medical responsibilities, even when working remotely.
“Regular follow-ups show that 95% of patients are positive about the technology and find the app easy to use, a result we are very pleased with.”
“We needed to adapt — not by working faster, but by working smarter. Digitalization never became a project or a tool for us, but a natural and organic transition to something better in order to fulfill our care mission. Thanks to this, productivity per physician has now increased by 45 percent.”
“With this platform, we are preparing for a future in which wait times will inevitably increase without innovation”
“The tool is simple and self-explanatory. The chat feature gives us flexibility and allows us to handle several matters at once.”
“We found that these particular visits could be carried out just as well digitally. Patients avoid having to travel, parents can join from work, and we free up treatment rooms for other patients.”
“It becomes calmer, more predictable, and patients are better prepared. I share X-rays and photos, point and explain, and send everything in writing afterwards. On top of that, there are more often two parents present, since they can join without leaving work.”
“This contributes to a more accessible and resource-efficient way of working, where many issues can be resolved remotely.”
“With Platform24, we can triage customers digitally and integrate their care journey into our ecosystem – which both improves the patient experience and optimises our resources.”
“The biggest benefit is how the triage sorts which patients we should prioritize. Now we can quickly identify which ones have more serious conditions and take care of them first.”
“When cases can be technically routed correctly from the start, healthcare staff get to work at the top of their competence — focusing on assessment and advice rather than administration. At the same time, patients receive safer and more accessible care.”
“An app like this is the future; paper is so 10 years ago — we needed to do something about that.”
‘The time spent on physical visits has been roughly halved compared to before. We have been able to increase the number of visits from around 1,400 to over 2,000 per year, while the total visit time has decreased.’
Questions
Here you will find answers to some of the most common questions. Please feel free to contact us if you have more.
The assessment is based on on medical protocols. Each person is assessed uniformly and the conditions for identifying serious symptoms are strengthened. This supports the processes for the entire region.
Digital solutions help reduce the significance of geographical distances. Residents can therefore access specialist expertise that previously required travel. When assessments rest on medical protocols, a more uniform standard of care is created where patients are assessed based on equivalent medical parameters.
Yes. Experience shows that a shared digital entry relieves pressure on phone lines. Starting cases digitally contributes to fewer incoming calls and gives staff the space to focus on medical assessments.
For example, one of our customers has moved a significant proportion of all registrations for pregnant women to digital. Digitalisation makes it possible for patients to receive an early first contact regardless of place of residence.
The platform synchronises data with medical record systems, reducing the need to enter the same information multiple times. Through our AI-assisted tool NoteAssist, staff can receive support in generating draft journal notes based on the patient interaction. This helps reduce the administrative burden and gives staff the time to be more present during patient consultations.
The products Triage24 and Smart Care Plans are CE-marked under the EU Medical Device Regulation MDR 2017/745, class IIa. This means that the products meet the requirements of the medical device regulatory framework. As a healthcare provider and user, you are responsible for ensuring that the products are used in accordance with their intended purpose and the instructions for use provided by Platform24.
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