Digital Clinic
Accessible and secure care communication

Digital Clinic supports video and messaging for handling drop-in visits, booked appointments, and group calls. Support for transcription helps reduce administration time for both digital contacts and in-person visits.

Close at hand for both patients and staff


Reduce distances and create the conditions for saving time by moving care visits to digital channels. This contributes to a more flexible working environment with personal contact, regardless of where the patient is located.

  • Clinical collaboration and three-way conversations

    Digital Clinic supports meetings between multiple parties to shorten the path to a decision. A physician at a primary care center can invite both the patient and a specialist to a joint video meeting. When primary care and specialist care collaborate directly on the patient’s treatment plan, it contributes to fewer referral rounds and reduced administration.

  • Contact without unnecessary travel

    Offer patients a simpler way to reach care digitally. With drop-in, booked video meetings, and group calls, patients are given the conditions to meet their care contact from home. Access to digital entry points contributes to a smoother patient experience.

  • Messaging channels relieve the phone queue

    Replace time-consuming phone advice with ongoing patient communication. When using messaging channels, staff can respond when the workflow allows instead of being interrupted. Digital channels create the conditions for fewer incoming phone calls and a calmer working environment.

Meeting formats adapted for healthcare

Digital Clinic handles everything from quick drop-in visits to booked meetings. For rehabilitation, the platform can be used for group calls, where, for example, a physiotherapist leads remote training for several patients at the same time. 

Digital meeting formats contribute to increased accessibility and save time for patients with long travel distances. For staff, the mix of booked video meetings and ongoing messaging channels creates the conditions for a more even patient flow. By handling simpler cases via messages when gaps appear in the schedule, the organization can optimize its capacity and create a more flexible working environment.

  • Documentation with
    NoteAssist

    When documentation takes significant time away from the patient encounter, healthcare staff’s workday risks being filled with administrative work. NoteAssist is a documentation tool that uses AI to listen to the interaction during both in-person and digital visits, as well as chat conversations.

    The system generates a draft note based on the conversation and collected forms. This creates the conditions for the care provider to be more present in the meeting instead of writing during it. The feature contributes to a more efficient administrative flow, since notes can be finalized and signed more quickly.

Digital collaboration and cooperation

In Digital Clinic, staff gather medical assessments, ongoing cases, and prescription renewal requests in a prioritized digital work list. This facilitates collaboration between different professions and supports handovers. Through consultations, healthcare staff can easily ask colleagues for help, which helps staff make well-founded decisions and strengthens less experienced staff. There is also a dedicated countersigning list that functions as a to-do list. It gathers all cases awaiting review and approval by the correct profession, so that nothing falls through the cracks. This contributes to patient safety and clear allocation of responsibility.

“When cases can be technically routed correctly from the start, healthcare staff get to work at the top of their competence — focusing on assessment and advice rather than administration. At the same time, patients receive safer and more accessible care.”

Fredrik Lann Unit Manager 1177 Region Örebro

Questions and answers

Here you’ll find answers to some of the most common questions. Feel free to contact us if you have more.

It’s a form of asynchronous communication, meaning you and the patient don’t need to be logged in at the same time. The tool works as a secure chat where you can share images and files and handle incoming cases when it suits your workflow, which can reduce pressure on the phone queue.

In the secure chat, you can also share images and documents when needed. This lets you handle cases when it suits your workflow and thereby relieve the phone queue.

You can book several patients into a joint video meeting. This is often used for group treatments, patient education, or remote training with a physiotherapist, where participants can interact with both the care provider and each other.

Yes, the platform is cloud-based. As long as there is a secure internet connection and login, healthcare staff can handle both messaging channels and video meetings from any location, depending on the care provider’s routines.

We offer different forms of interaction such as drop-in, booked visits, and messaging to cover different medical needs.

Digital flows for administrative questions and follow-ups create the conditions for healthcare staff to handle a larger volume of cases. Experience shows that when staff focus on clinical assessment and advice, it creates room for more patient encounters.

Yes, it is now standard practice for several of our customers. Patients can follow training programs and get support directly in the platform, which saves the patient time and travel costs while giving the physiotherapist a more flexible and planned workday.

Yes, you can invite other physicians or specialists into an ongoing video meeting for a second opinion or a three-way conversation. This facilitates collaboration between different levels of care without the patient needing to be rebooked.