Digital Intake and Triage
Triage and automated anamnesis
Automated collection of medical history and triage that supports directing the patient to the relevant level of care with minimal manual work. With over 11 million completed triages, the solution is well proven in clinical operation and is used to support safe patient flows.
Prioritization from first contact
Reduce the need for manual handling in the first contact. The medically validated sorting helps incoming cases be prioritized automatically before staff take over.
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Medical relevance and clinical decision support
Clinicians receive a summarized clinical basis before the patient encounter begins. The rule-based decision support is built on medical protocols for both children and adults. The automatic prioritization contributes to a more in-depth basis for decisions and gives staff the conditions to focus on the right patient at the right time.
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Care without waiting time
Give patients the ability to seek care around the clock without phone queues. An automated triage guides the patient to the appropriate level of care or self-care advice based on their symptoms. This contributes to an easier step into care and creates the conditions for the patient to receive a quick response about the next step.
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Automated resource management
Manage patients smoothly with automatic sorting of cases based on priority level. The system reduces the administrative burden and makes it possible to direct patients to the appropriate profession or appointment booking. Structured data on reasons for contact also provides a basis for planning operations according to patients’ needs.
A proven solution for safe patient flows
Since 2018, over 11 million triages have been carried out by more than 5 million unique patients on our platform. This extensive data gives us insight into how patients seek care digitally. Our digital triage identifies serious conditions and directs them to the appropriate instance, whether it concerns an acute assessment or a planned visit.
11 million triages
Data-driven insights for operational planning
Structured data on reasons for contact, triage outcomes, and patient volumes provides valuable insights for optimizing operations. You can follow trends, see which symptoms are dominant, and plan staffing accordingly. It is a tool that helps increase accessibility and creates the conditions for healthcare resources to be used where they make a difference.
Equal care with transparent technology
Our triage is built on rule-based medical logic where the decision support is transparent. This contributes to an equal assessment based on medical facts rather than who gets through first in the phone queue. A structured allocation of resources creates the conditions for safer care for everyone.
“When cases can be technically routed correctly from the start, healthcare staff get to work at the top of their competence — focusing on assessment and advice rather than administration. At the same time, patients receive safer and more accessible care.”
Questions and answers
Here you’ll find answers to what many people wonder about
No. The system provides a recommendation on prioritization and sorts the patient to the appropriate level of care. The final diagnosis is always made by a clinician in the subsequent care encounter.
No. Our triage is built on rule-based clinical decision support. The content is developed by physicians and based on medical guidelines, clinical experience, and continuous follow-up of data. The rule-based model contributes to transparent decision support that can be reviewed and understood.
The system identifies medical warning signs during triage. For symptoms indicating an acute condition, the patient is advised to contact emergency services (112) immediately. In other cases, depending on how the organization has configured the flow, the triage can guide the patient to the appropriate level of care for further assessment.
Yes. The flows can be adapted to the organization’s way of working, for example by directing cases to different professions or booking patients directly into an available time slot for lower-priority cases.