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Digital hälsa: Swedish Region Dalarna chooses Platform24 for digital care communication

“As a supplier, we are particularly pleased to be able to deliver a comprehensive solution to Dalarna, as we know that the region has developed extensive experience, expertise, and know-how in digital healthcare over many years,” says Tobias Perdahl, Vice President and co-founder of Platform24, to Digital Hälsa.

The new agreement means that Region Dalarna will integrate specialist care, gain access to the expanded to the video service Video+ , and a new native app on Platform24’s platform. The region also has the option to integrate the healthcare technology company’s new AI transcription service NoteAssist, dental care, and appointment booking integration with the Cosmic EHR. Dalarna currently has 63 units set up in Platform24, and an additional five specialist units are planned to go into production on May 27, 2025.

Read the full article here (in Swedish) (requires a paid subscription)

In the media

Swedish newspaper Digital hälsa: They will take remote patient monitoring to a new level in healthcare

The Swedish newspaper Digital hälsa writes about Platform24’s Vinnova-funded project together with Sahlgrenska, Region Skåne and RISE. The article consists of an interview with Helen Sjöland, Professor of Cardiology at Sahlgrenska University, and Johannes Kriisa, physician and Platform24’s product director for clinical products.

“When Sahlgrenska University Hospital uses AI in the treatment of heart failure, the health technology company Platform24 has been commissioned to develop self-monitoring. It will be easier to follow the health situation remotely.”

“Home care can also reduce the risk of falls, infections and confusion, especially in older people. The desire to be cared for at home is also stronger if the care where the patient is hospitalized cannot offer any curative or rescue measures”, says Helen Sjöland

“This collaboration allows us to do more advanced processing of the data we collect. Self-monitoring provides greater peace of mind for the patient and a better basis for decision-making for healthcare professionals”, says Johannes Kriisa.

Link to Digital Hälsa (in Swedish) (requires paid subscription)

In the media

Dutch newspaper Financieel Dagblad writes about Platform24 in their Future of Health special edition

Original article published December 20, 2024, in the Future of Health special edition insert with Financieel Dagblad.

Digital symptom analysis and Smart digital care gets patients to the right place faster

Digital symptom analysis and innovative technology are rapidly emerging to further improve the efficiency and accessibility of care.

Thanks to smart solutions, patients get clarity on their symptoms quickly and caregivers are relieved, creating more time for physical care where it is really needed.

Sweden is somewhat of a forerunner. The country has vast sparsely populated areas. Digital triage proved to be an ideal solution for giving people access to care there as well. The effect has been so positive that now the Netherlands is also getting a chance to get acquainted with the system. What it basically boils down to is that Platform24 digitizes care access. “What we are basically doing is organizing healthcare processes more efficiently. We do that using digital triage and user-friendly tools for online consultations, such as chat and video,” says Marijn Meuwese, Platform24’s Dutch director. This process appears to lead to excellent results. Registrations show that 70 percent of healthcare questions can be asked without direct physical contact with a healthcare provider.

“This ensures that patients receive the right care faster, without unnecessary waiting times. At the same time, valuable time is saved at primary care physicians and medical centers, who can focus on urgent and complex care.”

Constant quality

A comprehensive configuration with smart protocols lies at the heart of this solution. A digital tool adheres to applicable guidelines, ensuring constant quality. “The system not only makes care more efficient, but also more humane. Patients feel heard and guided, while caregivers are given more space to do what they do best: provide good care.” Using this technology makes it a lot easier to collaborate efficiently in care networks. Digital consultations start in chat, and can be switched to a video or phone call with one click.

“In addition to digital triage and digital consultations, we also support home monitoring and digital care pathways. Platform24 basically provides a digital front door through which patients can access all available care. We continue to innovate that process.”technology are rapidly emerging to further improve the efficiency and accessibility of healthcare. Thanks to smart solutions, patients quickly gain clarity about their complaints and healthcare providers are relieved, creating more time for physical care where it is really needed.”

In the media

Swedish newspaper DN: How Platform24 wants to contribute to fewer canceled surgeries

Swedish newspaper Dagens Nyheter highlights Platform24 and what we believe is the next step after digital healthcare gateways for first line care. Read the full text below or through the link (in Swedish).

How Platform24 wants to contribute to fewer canceled surgeries

Theme – Healthcare

Digital care entrances for first line care are now available in most Swedish regions. What is the next step? Digital solutions for better care planning and chronic care, says Platform24.

Surgery queues in Sweden reached a historic peak in August 2024, when 89,435 people had waited longer than 90 days for a medical procedure or surgery*, while statistics show that around 28,000 surgeries are canceled at the last minute every year. According to registry data, about half of these cancellations are due to avoidable reasons, such as the patient not being properly prepared by fasting or stopping smoking.*

– Today, information sharing is a manual task. There are physical letters that are sent and phone calls that only maybe are made. Digitizing planned care processes and automating communication makes it easier for healthcare providers to act in advance on issues that may result in a cancelled operation,” says Tobias Perdahl, specialist in internal medicine and co-CEO of Platform24.

Ongoing reminders

Prior to surgery, patients may need to stop taking certain medications and take specific pain relievers. Through Platform24’s Pathways solution, this type of information and a timeline for the surgery is collected in the healthcare provider’s healthcare app. Instead of a stack of paper with instructions, the patient receives continuous reminders of what needs to be done.

– For example, if the patient doesn’t confirm that they have started fasting, the healthcare professional is notified and can act on it. If everything goes according to plan, nothing is flagged to the healthcare team. There is also a chat in the app, where the patient can ask questions before the operation, says Tobias Perdahl and continues:

– Today, there are dangerously many details that risk being forgotten or missed, no matter how motivated you are as a patient. If something goes wrong, the healthcare system solves it by rescheduling – and the wait for surgery becomes even longer.

Tobias Perdahl, specialist in internal medicine and co-CEO of Platform24.

Functionality already in place

In the 19 Swedish regions, and in the care providers all over Europe using Platform24’s platform, the care plan and timeline features are already technically available and easy to activate.

– I have great respect for the fact that introducing new workflows is not easy, but I also don’t see that there are many alternatives. With better information and patient engagement solutions, many thousands more surgeries could be performed annually, without increasing the workload of staff. We must strive for that, says Tobias Perdahl.

Sources:

* SKR, Waiting times in healthcare..

* SPOR, Swedish perioperative register.

* 1177.

In the media

Debate article: “Digital healthcare is for everyone – but accessibility work must continue to develop”

Nedan är en debattartikel som Janniche Kristofferssen, UX-chef, och Stina Perdahl, medicinsk chef, skrev som svar på Afasiförbundets debattartikel kring digitala tjänster i vården (in Swedish). The response was published in many newspapers, including Barometern, Dagens Kalmar, Dala-Demokraten, Norran, and Nynäshamns Posten (all in Swedish)

We have great respect for the Aphasia Association’s concern that patients experience difficulties with the digital care solutions and we share the view that the contact routes to the care must be adapted to the patient’s ability and needs.

Digital entry points should not replace, but complement, telephone and other contact channels.

Digitalization is not only about efficiency, but also about making healthcare contacts more accessible and equal. Many people, both young and old, prefer to interact with healthcare digitally rather than by phone. Older people and people with disabilities often appreciate the opportunity to communicate in writing and at their own pace.

Reading through questions and answers carefully, being able to pause and resume the process, and the ability to go back and see what was agreed, are examples of how digital care can provide peace of mind and a better overview of care contacts. Many patients, with physical, mental or cognitive disabilities, have described that they can now, for the first time, have an independent dialog with their healthcare provider on equal terms.

The digital gateways do not aim to reduce accessibility over the phone but, on the contrary, to free up resources and time for healthcare professionals, who can then have more time to meet patients both in person and over the phone.

Accessibility work is an ongoing process that we give high priority to. We follow the guidelines of the Act on the Accessibility of Digital Public Services and continuously evaluate the product with users with different disabilities. We always welcome dialogue with patient organizations, and preferably also with the Aphasia Association, to further improve digital healthcare and make it more accessible to all.

Janniche Kristoffersen, Head of UX Platform24

Stina Perdahl, Chief Medical Officer Platform24

Press

Swedish Medtanken Group enters into collaboration with Platform24

Swedish company Medtanken Group, compromising 27 healthcare centers, rehab centers and specialist hospitals in Västra Götalandsregionen and Region Skåne, has entered into a collaboration with the health technology company Platform24. The collaboration aims to provide patients and employees with new digital solutions for better and smoother care.

Innovative platform for care and communication

Through this partnership, Medtanken Group and Platform24 will develop and implement a series of new tools and services to make healthcare more accessible and efficient for both patients and caregivers. By integrating Platform24’s technical platform with Medtanken Group’s medical services, a seamless care experience is created that creates a safe and easy path for the patient through the care system. At the same time, meetings and communication between caregiver and patient are simplified.

– We are pleased to enter into this collaboration with Platform24. Together, we will be able to offer even better digital solutions to meet the needs of our patients as well as our employees. This collaboration marks an important step in our endeavor to improve the quality and accessibility of healthcare, says Fredrik Gunmalm CEO of Medtanken Group.

– We are honored to have been selected as a partner to Medtanken Group and look forward to supporting their continued digitalization journey. Medtanken runs a comprehensive healthcare business and has deep expertise in digitization and product development where their ambitious goal to build a seamlessly integrated healthcare system will bring significant benefits to both healthcare professionals and patients, says Daniel Lillienau, Co-CEO at Platform24.

    About Medtanken Group

    Medtanken Group is a Swedish initiative with the vision to develop into a national healthcare group. Our goal is to deliver the best service, a seamless care with a high level of commitment and be the obvious choice for our patients.

    Together with over 1000 employees, Medtanken Group provides care under the brands Medpro Clinic, Omtanken, Citysjukhuset +7, Kvarterskliniken and HMC- Hälso medicinskt center.

    About Platform24

    Platform24, one of Europe’s leading health technology companies, develops solutions for digitally integrated care for private and public primary care and specialist care providers. The company’s digital platform has solutions for, among other things, automatic triage to the right level of care, in complex flows and along the entire care chain is the market leader in the Nordic region. The main shareholder is Investor.

    In the media

    Case on Platform24 in BCG report for Danish Sundhedsstrukturkommissionen

    Platform24 is highlighted as a case study in the recent report by Boston Consulting Group (BCG) for Danish Sundhedsstrukturkommissionen. The report showcases the advantages of digital triage, including more efficient patient flow, improved access to healthcare, and optimized resource allocation. Platform24’s solutions are recognized for their impact on improving healthcare services and enhancing the patient experience.

    Link to the report (in Danish), case starts at page 286

    Press

    Platform24 strengthens its position with three new certifications in information security and quality

    Platform24 is already certified according to the environmental management system ISO 14001 and quality management system according to the new EU regulation on the safety and performance of medical devices, MDR. The company’s digital solutions Triage24 and the remote patient monitoring product RPM24 are approved and CE marked according to MDR. 

    – “The certifications confirm our ability to provide digital healthcare solutions that maintain the highest level of information security and quality for our customers and their patients, which today is more important than ever,” says Daniel Lillienau, Co-CEO of Platform24.

    About the certifications

    • ISO 27001: This internationally recognized standard ensures that Platform24 has a robust information security management system, with controls to protect company and customer data from cyber threats and a systematic approach to managing risks and ensuring continuity of services.
    • ISO 13485: This standard is specifically focused on quality management for medical devices. The certification confirms that Platform24 has effective processes for the development and management of medical solutions that meet international regulatory requirements.
    • NEN 7510: The Dutch standard NEN 7510 addresses specific requirements for information security in the healthcare sector. Through this certification, Platform24 demonstrates that it meets specific national requirements that protect patient data and ensure safe care.

    – We are committed to continuing to develop our services and ensuring that we always meet the highest standards, which is crucial for our long-term growth,” says Daniel Lillienau.

    For further information, please contact:
    Communications manager Sara Dannborg, sara.dannborg@platform24.com +46739-825842

    In the media

    Digital health: Why organization is key to 1177 Direkt success

    “We can see that well-executed communication efforts and targeted change management produce clear results,” says Gerda Nilsson Tjernström, who leads Platform24’s implementation team.

    Some regions have chosen to establish a central unit that receives all patient contacts within their region, while others allow patients to contact their healthcare center directly via the platform. Both models can work—the key to success lies in effective change management and clear communication about the transition to a more digital way of working.

    Dagens Medicin (in Swedish) (requires paid subscription)

    Press

    Largest hospital provider in the Munich region relies on video consultation from Platform24

    München Klinik, Germany’s second largest municipal hospital, is expanding its service portfolio with immediate effect by introducing an innovative video consultation in specialist departments. The digitalisation initiative aims to facilitate access to medical care for patients in the region by enabling digital admission management, anamnesis and consultation hours, in areas such as aftercare. At the same time, it offers specialists the option of mobile and more flexible working. For the implementation, München Klinik opted for the tried-and-tested software solution from the leading Swedish telemedicine provider Platform24, which has its German office in Munich.

    From preparation for hospitalization to aftercare

    Daniel Bareau, Project Manager at the München Klinik, explains: Our slogan is “Medicine and care. At any time. There for you.”. The video consultation is intended to underpin this with tangible added value for patients and specialist staff. The range of functions therefore extends from digital appointment booking, automated questionnaires and chat function to audio and video calls. The solution we have chosen is TÜV certified and naturally complies with the high data protection guidelines in the sensitive medical field.”

    One of the specialist departments involved is neonatology, which deals with the treatment of premature babies, among other things. After discharge from hospital, it is often necessary to continuously monitor vital parameters such as the child’s weight or body temperature for a certain period of time. Thanks to the video consultation, parents can now carry out such regular appointments from the comfort of their own home without having to forego direct contact with the care personnel. This option makes things considerably easier, especially for patients who have to travel long distances. The other specialist departments that will benefit from video consultations in future include neurology, accident surgery, gastroenterology, psychosomatics and the lung center.

    Marc Bender, Head of Operations and Project Manager at Platform24, emphasizes: “Creating more time and efficiency for everyone involved through digitalisation is the core and aspiration of our software solution. The video consultation digitizes administrative processes and automates them where possible. Specialists can therefore devote their valuable time more efficiently to consult and treat their patients – and at the same time be more mobile and flexible in their day-to-day work.”

    Field-proven and certified software

    With Platform24, München Klinik is relying on the leading telemedicine provider in the Scandinavian region, which provides the telemedicine infrastructure for entire healthcare systems in the digital pioneer country of Sweden: 80% of privately insured patients and 50% of those with statutory health insurance are already users of the SaaS provider’s digital platform, on which the video consultation module plays an essential role in terms of hybrid healthcare. The video consultation is certified in accordance with the regulations of the statutory health insurance scheme (GKV) and the National Association of Statutory Health Insurance Physicians (Kassenärztliche Bundesvereinigung, KBV). All content during the entire transmission process is end-to-end encrypted in accordance with the requirements of the German Federal Office for Information Security (Bundesamt für Sicherheit in der Informationstechnik, BSI). In addition, the processing of personal patient data fulfills the applicable legal framework. The video consultation is integrated into the München Klinik website as a white label solution. Patients do not need any special technology; a screen, camera, microphone and prior registration are sufficient.

    About Platform24
    Platform24  is a HealthTech company developing digital solutions for seamless care to private and public healthcare providers and insurers. It holds a leading position in automatic triage to the right level of care, in complex flows and throughout the care chain, including solutions for remote patient monitoring and automated care planning. Platform24 is already the largest telemedicine provider in Scandinavia and provides the telemedicine infrastructure for entire healthcare systems in Sweden. The company is active in Sweden, Denmark, Norway, Germany and the Netherlands and is expanding into other European markets. It employs over 150 people across.

    About München Klinik gGmbH
    With clinics in Bogenhausen, Harlaching, Neuperlach, Schwabing and Europe’s largest dermatological clinic in Thalkirchner Straße, München Klinik gGmbH is Germany’s second largest municipal clinic and the largest and most important healthcare provider in the state capital of Munich. As a strong hospital group, it offers diagnostics and treatment for all illnesses in Munich and the surrounding area and enjoys an excellent reputation throughout Germany – with innovative and highly specialized medicine and care and at the same time as the first point of contact for basic medical care. On average, around 135,000 people receive inpatient and day-care treatment at the hospital every year. With over 6,000 births a year, the hospital is the centre for the most babies in Germany. München Klinik is also the city’s number one in emergency medicine: up to 160,000 people are admitted to the four emergency centres every year – this corresponds to around a third of all emergencies in the state capital. The clinics are either teaching hospitals of the Ludwig Maximilian University or the Technical University of Munich. With around 500 training places, the in-house nursing academy is the largest educational institution in the nursing sector in Bavaria. As a non-profit organization, München Klinik combines public services with outstanding medicine and places the common good at the forefront. In the MediCenter, patients can be examined and treated on an outpatient basis, just like in a doctor’s surgery. Experienced specialists from several disciplines work here under one roof. The MediCenter is located at Munchen Klinik Bogenhausen and works closely with the emergency centre. There is another branch practice at the clinic site of the München Klinik Harlaching.

    Press

    Daniel Lillienau & Tobias Perdahl appointed new co-heads of Platform24

    Today, Platform24 announces that Fredrik Ohlsén steps down from his CEO position and leaves the company. The Board of Directors has appointed co-founders Daniel Lillienau and Tobias Perdahl to co-head the company, effective as of today. Daniel Lillienau is currently Platform 24’s Chief Strategy Officer and former CEO of the company. Tobias Perdahl is currently Managing Director Nordics and former Chief Medical Officer of Platform24.

    “On behalf of the Board, I want to thank Fredrik for his strong commitment and contributions to Platform24. He leaves behind a culture of growth and innovation, and we wish him all the best in his future endeavours, says Anders Grudén, Chair of the Board of Platform24.

    Platform24 has seen significant growth and market share gain in recent years, and its strong positions within both automatic triaging and Remote Patient Monitoring have enabled the company to be a driver of digitization within the healthcare sector. Platform24’s software solutions increase the efficiency and availability within the healthcare system, creates a better workday for healthcare staff and an improved overall patient experience.

    “As co-founders of Platform24, both Daniel Lillienau and Tobias Perdahl have been instrumental in developing the company into one of the leading HealthTech companies for healthcare providers and insurance companies. Together, they bring in-depth knowledge of the product and the challenges of the healthcare system, in addition to a combination of technical, commercial, and strategic capabilities. With Daniel and Tobias as new co-heads, I’m confident that we can deliver on our strategic growth plan”, Anders Grudén adds.

    For more information, please contact:

    Sara Dannborg, Communications Manager Platform24
    Phone: +46 73 982 58 42
    Email: sara.dannborg@platform24.com

    Press

    HealthTech company Platform24 receives MDR certification for digital triage solution

    The new EU regulations MDR -Medical Device Regulation – which came into force in 2021, means a comprehensive change in the regulations for medical devices. The requirement for MDR certification ensures that the medical technology services and products used within healthcare are safe and appropriate.

    Platform24 is one of the first Swedish healthtech companies to get certified according to class IIa. The company’s automated digital care guide Triage24, which has completed over 6 million triage transactions, is considered to be the first triage solution on the European market to be certified. The labeling means that the product is compatible with the latest regulatory requirements for medical devices.

    – Achieving the MDR certification is a very important milestone for us and a proof that our digital solution for triage and care guidance is safe and lives up to the highest standards for medical equipment. This is absolutely crucial for us, for our customers and above all – for the safety of the patient, says Daniel Lillienau, CEO of Platform24.

    The MDR certification means that Platform24’s product is now adapted and meets the new, stricter regulatory requirements for marketing a medical device in the EU. With this, the company can further expand and develop the technical platform, which includes making significant changes to the solutions and adding new functions.

    – Our digitized triage flows must always have at least the same accuracy and quality as that achieved through traditional triage performed by healthcare professionals. We have invested a lot of time and resources in achieving the MDR certification and to our knowledge, Triage24 is also the first triage solution in the EU to be certified and receives CE marking, says Tobias Perdahl, Medical Director Platform24.

    About Triage24

    Triage24 is a digital, automated solution for care guidance and triage which, in accordance with the medical protocol chosen by the customer, guides the patient to the right level of care, time and place based on care needs, degree of urgency and possible listing information. Platform24’s existing triage solution is used by approximately half of Sweden’s regions, meaning it is integrated with the region’s healthcare and medical record system.

    About European Medical Device Regulation (MDR)

    The new EU regulation MDR, or Medical Device Regulation, came into force in May 2021 and replaced the previous European directives for medical devices. It represents the largest change in European standards for compliance with medical devices in over 20 years.

    The main purpose is to create a clearer regulation of software products to ensure that the medical technology services and products used in healthcare are safe and appropriate. MDR entails a significant tightening of the requirements for technical documentation, benefit-risk evaluation, clinical evaluation, and monitoring of the aftermarket. All medical technology products and services launched after 26 May 2021 must be certified by a so-called notified body (“Notified Body”) in order to be CE marked in accordance with MDR and released on the European market.

    In the media

    How healthcare’s digital revolution will change the doctor’s role. Spoiler alert: The future looks pretty bright

    In this article, we introduce four new doctor archetypes that are emerging from the convergence of healthcare and tech and of human and machine. We consider these archetypes the new gang laying the digital railroad of tomorrow’s healthcare system. This future system is truly patient-centric, based on a digital-first approach, highly automated, and one where digital and physical care is seamlessly integrated in order to deliver amazing patient journeys.

    How healthcare’s digital revolution will change the doctor’s role. Spoiler alert: The future looks pretty bright

    Overview of the four archetypes

    • The Builder – creates the core building blocks of the digital railway made up of new solutions, products, and algorithms.
    • The Innovator – assembles those building blocks in meaningful ways to create tomorrow’s patient journeys and clinical workflows.
    • The Healer – leverages those new digital solutions and smart workflows in order to support people’s health and deliver seamless healthcare to patients in new virtual settings, as well as ensure a learning hybrid healthcare system.
    • The Leader – acts as an ambassador bridging the vastly different cultures, from agile product development all the way to clinical medicine, making sure the railroad of tomorrow’s healthcare system is safely built and that the trains run as expected.

    In the media

    Regional newspaper ÖP: “Corona outbreaks accelerate digital health centers”

    From ÖP 2020-03-24:

    “The spread of the coronavirus has accelerated the opportunities for county residents to receive digital help from health centers.

    Primary care manager Anna Granevärn sees this as a necessary measure in an extreme situation.

    – It is incredibly important that people dare to seek care when they need it and in recent weeks we have seen that more and more people cancel booked visits for fear of becoming ill, she says.

    A few weeks ago, ÖP reported on pilot projects in the county that would increase citizens’ access to care with the help of digital tools. These would be tested in different places and in slightly different ways depending on what the situation looked like in, for example, Sveg, Strömsund or Frösön and central Östersund. Then came the outbreak of the new coronavirus, which is now classified as a pandemic. A global plague.

    On Monday, the doors of the health centers began to be locked. As of today, 19 March, everyone who lives in Jämtland County can contact a district nurse via 1177 with the help of their bank ID.

    – It has gone incredibly fast. A week ago, I was commissioned to create a fast track for a digital channel available to all citizens, says Anna Granevärn. ”

    Read the full article