Digital health: Why organization is key to 1177 Direkt success
Digital Hälsa har intervjuat Gerda Nilsson Tjernström, Chief Customer Services Officer, om nyckelfaktorer för att få ut värde och effektivisering vid införande av digitalt och automatiserat mottagande av vårdsökande.
“We can see that well-executed communication efforts and targeted change management produce clear results,” says Gerda Nilsson Tjernström, who leads Platform24’s implementation team.
Some regions have chosen to establish a central unit that receives all patient contacts within their region, while others allow patients to contact their healthcare center directly via the platform. Both models can work—the key to success lies in effective change management and clear communication about the transition to a more digital way of working.