Problem: Why are so many surgeries canceled?

Thousands of surgeries are cancelled in last minute each month. Many of these cancellations could have been avoided with the right information and support to the patient. Often it is due to:

• Lack of information on fasting, smoking cessation or medication.  
• Lack of follow-up to ensure that the patient is prepared for the surgery.
• Communication failures that prevent the patient from asking questions or confirming preparations.  

The result? Wasted resources and even longer waiting times.

Solution: How Pathways can help

Pathways is a digital care coordination and patient communication solution that:

• Automates key steps in the care process: Patients receive reminders about fasting, medications and other preparations directly in their usual care app.
• Improves patient engagement: A clear timeline and easy access to information increases patient understanding and control.
• Event-driven activities: For example, if a patient fails to confirm important preparations, automatic follow-ups such as additional mailing of forms, booking of appointments, or notification to staff take place.

Digital care plan

Patients get a clear overview of preparations for surgery.

Automated reminders

The system sends reminders about preparations or other actions.

Interactive communication

The patient can ask questions and confirm preparations in real time.