Euro Accident: Digital triagering för smidigare vårdresor
As a niche insurance provider within personal risk, Euro Accident has always strived to be at the forefront of health insurance. Through its collaboration with Platform24, the company has created a digital care pathway with automated processes that offers a fast and seamless customer experience, as well as efficient management where the customer is quickly directed to the right care at the right level.
“Our goal is to offer our customers fast and efficient care, where each individual gets the right help at the right level of care. With Platform24, we can triage the customer digitally and integrate their care journey into our ecosystem – both improving the patient experience and optimizing our resources.”
– Emma Hultgren, Euro Accident
Integrations provide a coherent care journey
Insurance customers start their journey in Euro Accident’s proprietary app, through a seamless integration. Triage then takes place via Platform24, where the patient either receives self-care advice, referral to emergency care, the opportunity to book digital care or feedback to Euro Accident if there is a need for planned care.
To ensure a seamless care experience, Euro Accident has built a comprehensive digital ecosystem, where the integrations between insurance systems, healthcare providers and triage platforms play a central role. Among other things, Euro Accident’s app is connected to:
- Platform24, which manages the digital triage and provides structured data for follow-up
- Doktor24, where patients get quick access to digital care
- Kuralink, for smooth handling of booking to private healthcare providers
- EA’s insurance system, where all patient interactions are logged and updated
This approach gives Euro Accident full control over the customer flow and the ability to follow the customer’s journey through care in real time. Together with Platform24, Euro Accident has continuously improved this ecosystem over the years.
Optimized care and resource efficiency
With digital triage, Euro Accident can direct patients to the appropriate level of care, reducing unnecessary doctor visits and streamlining the care process. Many cases involve musculoskeletal disorders, where the customer can then be triaged directly to a physiotherapist specializing in their specific condition. In addition to musculoskeletal problems (neck, back, knee), many cases involve simple surgical procedures and mental health problems.
The solution creates a smoother healthcare journey, allowing insurance customer to avoid long waiting times and be booked directly to the right specialist, whether it is digital visits, referrals or physical care.
Digital first – with a large network of physical care
Today, half of Euro Accident’s customers choose to manage their care digitally, while the other half prefer to do so by phone. Euro Accident sees great potential to further increase the digital share, by continuing to develop data management from triage and creating even more structured care flows.
“We see that digital triage and care chains not only create a better patient experience, but also make care more cost-effective and accessible. By combining digital governance with access to a strong physical network, we can offer one of the most agile healthcare insurances on the market.”
With a well-functioning digital ecosystem and a clear future strategy, Euro Accident is a leading player in health insurance – where digital and physical care solutions seamlessly integrate to create a better care experience for both customers and employees.
