Dutch newspaper Financieel Dagblad writes about Platform24 in their Future of Health special edition

Original article published December 20, 2024, in the Future of Health special edition insert with Financieel Dagblad.

Digital symptom analysis and Smart digital care gets patients to the right place faster

Digital symptom analysis and innovative technology are rapidly emerging to further improve the efficiency and accessibility of care.

Thanks to smart solutions, patients get clarity on their symptoms quickly and caregivers are relieved, creating more time for physical care where it is really needed.

Sweden is somewhat of a forerunner. The country has vast sparsely populated areas. Digital triage proved to be an ideal solution for giving people access to care there as well. The effect has been so positive that now the Netherlands is also getting a chance to get acquainted with the system. What it basically boils down to is that Platform24 digitizes care access. “What we are basically doing is organizing healthcare processes more efficiently. We do that using digital triage and user-friendly tools for online consultations, such as chat and video,” says Marijn Meuwese, Platform24’s Dutch director. This process appears to lead to excellent results. Registrations show that 70 percent of healthcare questions can be asked without direct physical contact with a healthcare provider.

“This ensures that patients receive the right care faster, without unnecessary waiting times. At the same time, valuable time is saved at primary care physicians and medical centers, who can focus on urgent and complex care.”

Constant quality

A comprehensive configuration with smart protocols lies at the heart of this solution. A digital tool adheres to applicable guidelines, ensuring constant quality. “The system not only makes care more efficient, but also more humane. Patients feel heard and guided, while caregivers are given more space to do what they do best: provide good care.” Using this technology makes it a lot easier to collaborate efficiently in care networks. Digital consultations start in chat, and can be switched to a video or phone call with one click.

“In addition to digital triage and digital consultations, we also support home monitoring and digital care pathways. Platform24 basically provides a digital front door through which patients can access all available care. We continue to innovate that process.”technology are rapidly emerging to further improve the efficiency and accessibility of healthcare. Thanks to smart solutions, patients quickly gain clarity about their complaints and healthcare providers are relieved, creating more time for physical care where it is really needed.”