Webinar: Lessons learned from 1177 direkt Västerbotten

Recorded November 8th, 2024 13.00 – 13.45 CET

How does 1177 direkt Västerbotten handle almost 70% of cases digitally? How is continuity and patient satisfaction affected, and what do staff say about working completely digitally? Welcome to an exciting conversation with doctors and nurses from 1177 direkt Västerbotten!

1177 direkt Västerbotten started as Hälsodigitalen already in 2021 and is today an established part of the region’s healthcare system. With a central unit staffed with experienced doctors and nurses, most cases are handled completely digitally to a very high level of patient satisfaction. How does this work, what are the keys to a successful approach and what challenges have been encountered along the way? What do staff and patients think about the digital channel?

The following topics are discussed:

– Digital collaboration between nurses and doctors
– Chat handling and chat methodology
– Digital work environment – what does it mean?
– Central unit – a success factor
– The acne clinic – how does it work
– How can we manage close to 70% fully digital?