Platform24’s AI-based triage in Digital Health
Digital Health and Dagens Medicin recently highlighted our latest development in digital triage: a new semantic search function that makes it easier for patients to describe their symptoms – and thus find the relevant reason for their search more quickly. The article in Dagens Medicin (for subscribers) highlights how our new Semantic Search improves the accuracy of triage.
“We are seeing excellent results among customers who have already activated Semantic Search, with up to 30 percent more patients now directly selecting a relevant search reason for them,” says Jesper Alfraeus, Engineering Manager at Platform24.
Our triage solution has been used in over 9 million patient cases to date, with no reported serious patient injuries caused by the product. Furthermore, development work on AI-driven semantic understanding and situation-based follow-up questions has led to a reduction of almost 12 percent in the proportion of patients assessed as having the highest degree of urgency – while maintaining safety.
Would you like to know more about how AI and language models can shape the digital triage of the future?
Register to our webinar the 25th of September (the webinar will be in Swedish)