Primary care center Helsa in Sundbyberg uses Platform24 for automated triage and patient dialogue

Through the application “Vård online”, a digital care guide and digitally integrated care platform built by the healthtech company Platform24, the patient can express his or her conditions via a chat message and be guided to the right level of care according to national guidelines. Based on this communication, the app guides patients to a digital or physical doctor, psychologist or nurse visit. The patient can also use the platform to renew prescriptions and access help for administrative matters.