Primary care center Sundbyberg uses Platform24 for automated triage and patient dialogue

Through the application “Vård online”, a digital care guide and digitally integrated care platform built by the healthtech company Platform24, the patient can express his or her conditions via a chat message and be guided to the right level of care according to national guidelines. Based on this communication, the app guides patients to a digital or physical doctor, psychologist or nurse visit. The patient can also use the platform to renew prescriptions and access help for administrative matters.

Juli 8, 2020

Helsa care center Sundbyberg will be the first of Helsa’s 16 health centers to introduce digital care guidance and care meetings through the application Vård Online (Care online). The health center currently has about 19,000 listed patients and offers a wide range of care, from childcare centers to drop in appointments with a psychologist. In line with Helsa’s ambition to offer safe and secure care is also the ambition to develop accessible and digital care solutions.

– Offering accessible and safe care for our patients is very important to us at Helsa. Especially in the current situation with covid-19, it is extremely important that our patients can also meet us digitally and quickly and easily get the right care regardless of need for care, says Conny Mathiesen, CEO of Helsa Vårdutveckling AB and Helsa Primärvård AB.

The online care application is developed by Platform24 and will be available on Helsa’s website (, 1177 Vårdguiden and by a link in the answering machine at Helsa care center Sundbyberg. ”

About Helsa

Helsa is a private healthcare company with about 500 employees. Within the group, the company works with primary care and operates in several different locations around the country. Helsa sees that a world in constant change places high demands on caregivers to conduct continuous development work.

About Platform24

Platform24 is a full-suite telemedicine platform for acute and chronic conditions. The comprehensive and innovative solutions are built to improve access, efficiency and medical safety. The company is market leader in the Nordic region for solutions for digital communication with patients and automatic triage to the right level of care and along the entire care chain. Platform24 is owned by Investor and Apoteket AB and is part of the same group as the digital care provider Doktor24.