A new way of collaborating

The short-term healthcare facility is staffed by remote doctors center. To ensure quality and improve access to care, the business has established close digital collaboration with Omtanken Pedagogen Park, a healthcare center within the Medtanken Group.

Through Platform24’s digital consultation, staff can now start a patient case directly in the platform and get in touch with a doctor at the health center. This facilitates communication between the parties and make the process more effective.

How does it work?

The consultation begins when staff at the short-term accommodation facility need to contact a doctor about a patient’s condition. Before a consultation is initiated, the patient’s consent is always obtained. A consultation then begins in Platform24 – a secure and private chat where medical information can be shared between staff at the short-term accommodation and a doctor at Pedagogen Park.

Each consultation is assigned to a specific physician who receives a notification and reviews incoming requests in their Platform24 inbox. The physicians at Pedagogen Park review new consultations twice a week during rounds and respond to all active cases. A significant advantage is that the consultation remains open until the patient is discharged, enabling ongoing dialogue and follow-up.

Several positive outcomes

The new way of working has led to clear gains:

For patients: faster access to medical advice – without having to wait for physical doctor’s appointments or callbacks.

For staff at the care facility: a secure, structured, and accessible way to collaborate with doctors – which improves both the work environment and patient safety.

For doctors at the health center: fewer interruptions to their work, a better overview, and reduced need for phone calls thanks to notifications and centralized case management in Platform24.

“This increases patient safety because we can keep the consultation open and offer continuous, direct support. What’s more, we don’t have to use Post-it notes, which carry the risk of information being lost,” explains Henning.