Remote patient monitoring: Measuring blood pressure
This page is intended for those who are enrolled in a self-monitoring plan that includes blood pressure measurement in Platform24. Here you will find instructional videos and support material that can help you perform your blood pressure measurement.
Please note that the material on this page is adapted to the blood pressure monitors Omron M2 Intelli IT, Omron M4 Intelli IT and Omron M7 Intelli IT. If you use a blood pressure monitor other than these, there may be differences in the design of the monitor and how you use it.
Instructional videos
(1:31 min)
The blood pressure monitor
This video provides a brief overview of the blood pressure monitor that you use to measure your blood pressure.
Please note that the video is in Swedish, but English subtitles can be selected if needed.
(2:19 min)
Pairing your blood pressure monitor with the app
This video describes how to pair your blood pressure monitor with the Platform24 app before your first blood pressure measurement.
Please note that the film is in Swedish, but English subtitles can be selected if needed.
(2:52 min)
Measure your blood pressure
This video describes how to measure your blood pressure using your blood pressure monitor and the Platform24 app. You also get information about what you need to consider before starting your measurement.
Please note that the film is in Swedish, but English subtitles can be selected if needed.
Step-by-step guides
Here you can download two step-by-step guides that describe how to pair your blood pressure monitor with the Platform24 app and how to perform a blood pressure measurement.
Frequently asked questions
Which app should I use and where can I download it?
Answer: Contact your healthcare provider for information on which specific app to use for your self-monitoring. You can then download the app from Apple App store or Google Play.
Does the app work without an internet connection?
Answer: You need an internet connection to log into the app and to pair your meter with the app.
What do I do if the app stops working?
Answer: If there is a problem with the app, it usually provides an error message describing how to solve the problem. You can also try closing the app and open it again. If the problem persists, contact support for further assistance (see contact details further down this page).
What happens if I take a blood pressure measurement before pairing my blood pressure monitor with the app?
Answer: Blood pressure readings taken before the meter and app are paired will not be saved and sent to your healthcare provider.
Do I need to pair the meter with the app again after changing the batteries in it?
Answer: No, you do not need to re-pair after changing the batteries in your blood pressure monitor.
What should I do if my mobile phone/tablet is broken or no longer available?
Answer: Here’s what to do if your mobile phone/tablet is broken or no longer available:
1. Download the app on a new mobile device (mobile phone/tablet).
2. log in to the app on the new device.
3. Pair the device with your meter.
4. You can now continue measuring your blood pressure using your new mobile device.
My blood pressure monitor displays an error message. How do I troubleshoot and fix this?
Answer: If a problem occurs with the blood pressure monitor, an error message will appear on the monitor’s screen. Examples of error messages include “E1” and “Err”. In the user manual, you will find information about all the error messages that can occur, as well as suggestions on how to troubleshoot and fix each error. You can find digital versions of the user manuals for the Omron M2 Intelli IT, Omron M4 Intelli IT and Omron M7 Intelli IT blood pressure monitors below. If you need help with troubleshooting or have other questions, please contact support. Support contact details can be found at the bottom of this page.
User Manuals
Contact support
We are here to answer your questions and help you if problems arise. You can reach us easily by phone or email.