The Medical Content team

Regulatory and Quality assurance

• Clinical guidance in Clinical evaluation of all platform24 products
• Clinical and medical guidance in development risk analyses in all platform24 products
• In charge of medical incidents and non-conformities in the product
• Implementation Risk analyses
• Quality assurance of all medical content

Education

• Educate partners on how the medical content is built and executed
• Education of partners in how to create medical content in Content24
• Consult on how to design medical flows

Medical content product

• Update to latest guidelines based on RGS web
• Improve the medical content based on input from  clinical evaluation, users and data-analyses
• Create new medical content 
• Add search-terms and link to correct questionnaire
• Recommendation texts
• Create the short summary of user’s answers to practitioner
• SelfCare advices 
• Assessments including healthdata codes
• Translate and validate the translation of the medical content

Ways of working:

• Medical safety and accuracy first
• Software Development process, according to MDR standards
• Risk analysis processes
  – development risk analysis
  – implementation risk analysis
• 4 (-8) eyes principle
  – depending on risk assessment of development
• Medical specialist sign-off
  Allways external consultants when needed
• Regression testing/Release-testing
• Weekly statistic reports/ postmarket surveillance
• Incident  and non-conformity processes

References used:

• https://www.rgswebb.se/
• https://pubmed.ncbi.nlm.nih.gov/
• https://www.scopus.com/
• https://www.who.int/
• Folkhälsomyndigheten
• https://www.escardio.org/Guidelines
• 1177 Vårdguiden
• Medibas Patientinformation
• Nationellt kliniskt kunskapsstöd
• Viss.nu
• Praktisk Medicin
• Internetmedicin
• Psykiatristöd
• https://psychiatry.org/psychiatrists/practice/dsm
• https://janusinfo.se/
• https://www.vardhandboken.se/
• https://kunskapsstodforvardgivare.se/

Among others